Shipping policy
Last updated: August 25, 2026
At Wade Surplus, we work hard to get your order packed and on its way as quickly as possible. Below you'll find information about our shipping process, delivery times, and shipping options.
Order Processing
Orders are typically processed and shipped within 1–2 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
During sales, new product launches, holidays, or other high-volume periods, processing may take slightly longer.
Shipping Rates
We offer shipping options based on your order size, destination, and available delivery service.
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Free Shipping
We currently offer free shipping on eligible orders over $200 within qualifying Canadian provinces.
Orders below the free-shipping threshold may be subject to a shipping fee calculated at checkout.
Estimated Delivery Times
After your order has been shipped, estimated delivery times are:
- Atlantic Canada: 1–3 business days
- Quebec & Ontario: 2–5 business days
- Western Canada: 3–7 business days
- Remote locations: 5–10 business days
Please note that these are estimated delivery times, not guaranteed delivery dates.
Weather, carrier delays, holidays, remote locations, and other circumstances outside our control may affect delivery times.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information when available.
You can use the tracking number provided to follow your package directly through the carrier's tracking system.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order.
If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to update the address before the order ships.
Once an order has been shipped, we may not be able to change the delivery address.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.
Delayed or Lost Packages
Once your order has been handed over to the shipping carrier, delivery is handled by the carrier.
If your tracking information shows an unexpected delay, please allow additional time for the package to arrive.
If your package appears to be lost or has not received any tracking updates for an extended period, please contact us and we'll help investigate the shipment with the carrier.
Damaged Packages
If your package arrives visibly damaged, please take photos of the package and the product before disposing of any packaging.
Contact us as soon as possible with your order number and photos so we can review the situation and help determine the appropriate next steps.
International Shipping
At this time, shipping availability may vary by destination.
If international shipping is available for your location, applicable shipping charges, duties, taxes, and customs fees will be displayed or communicated during the checkout process where applicable.
Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
Delivery Address
We currently ship to eligible residential and commercial addresses supported by our available shipping carriers.
We are not responsible for delays caused by incorrect addresses, unavailable recipients, customs processing, severe weather, or other circumstances outside our reasonable control.
Questions About Shipping
If you have questions about your order or shipping, please contact our customer support team with your order number and we'll be happy to help.
Wade Surplus
Email: support@wadesurplus.ca